What language are available?
Yactraq supports multiple languages viz American English, Arabic Bulgaria, Catalan, Croatian, Czech, Danish, Dutch, Global English, Finnish, French, German, Greek, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Global Spanish, Swedish, Turkish
Is the solution On Premise or Cloud?
Yactraq provides both On Premise and Cloud solutions
Is there a redaction capability for regulatory compliances?
Yactraq redacts sensitive numeric data like credit card numbers and social security numbers. For high security applications we also selectively mute sensitive sections of audio recordings
Will the solution work on chats and Emails?
Because Yactraq has both speech and text analysis capabilities we can provide an omnichannel dashboard containing not just phone call data but also chat logs, emails, social media and other channels